​Nursing Quality & Patient Safety  

 

Nursing Services, made up of both nursing and non-nursing personnel, is a large multifaceted component of the healthcare delivery process.  As such its approach to quality and patient safety must reflect the complexity of its interactions in the processes impacting on the delivery of safe, quality patient care.

  • Intention

Utilise a combination of the principles of collaboration, decentralisation and participatory management, a six-sigma and project management approach and the best available evidence to improve the safety and quality of patient care.

  • Strategy

To involve all levels of staff within Nursing Services in activities related to patient safety and quality of care and aligning these activities with the NGHA Mission and Central Region Quality Plan through:

  • Integration of Nursing Services quality and safety initiatives within the NGHA and Central Region Quality Framework and Quality Plan.

  • Monitoring nursing sensitive components of healthcare delivery.

  • Addressing nursing sensitive components of healthcare delivery which are negatively affecting patient outcomes.

  • Embedding a Patient Safety Culture within Nursing Services to include a Just Culture approach towards the reporting and follow-up of errors and near misses.

  • Objectives

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  • Transparency and openness underpin quality improvement initiatives with a Just Culture.

  • Joint Commission International Standards and Patient Safety Goals, along with Nursingb Sensitive Quality indicators, form the basis for Nursing specific quality improvement initiatives.

  • Active participation in all NGHA and Central Region Quality and Safety initiatives.

  • Front line staff demonstrate awareness of risky behaviors and practices.

  • Front line staff feel empowered to change practices at the point of care.

  • Front line staff feel protected to challenge situations that impact negatively on safety or quality.

  • Nursing Services leaders and managers are competent in the utilization of Healthcare Quality and Safety principals, processes, and tools.