Quality Management
Quality management is an established system that measures and manages patient care in a way that provides the best care for all patients. Quality management strategies enable us to identify system problems that require opportunities for improvement. The NGHA-KAMC uses the Plan, Do, Check Act (PDCA) model of Quality Improvement processes to provide as the framework for the organization to achieve its commitment to quality patient care.
The Maternal/Child directorate was selected as the demonstration site, for introduction of critical pathways as a method to streamline documentation ensure quality patient care and standardize nursing practice in the care of mother and newborn patients. Clinical pathways provide for effective integration and coordination of care and efficient use of resources. In addition, clinical practice guidelines are available and adopted by the department and used to guide patient assessment and care and thereby decrease variation and thus improve quality and help practitioners and patients make clinical decisions.