Quality Improvement
Introduction
The process of developing standards at national quality team is actively overseen by a health care expert. In addition, the standards were evaluated by professionals. As with all other JCI standards, these standards for primary care centers contain the complete set of standards, statements of intent for each standard and measurable element for assessing compliance with each standard. This structure will permit readers to identify and understand the specific requirements embodied in the standards.
Quality Team Members
Dr. Sahal Salama,Family medicine consultant, Team leader
Dr. Emad AL- Shareef, Family medicine consultant
Dr. Bader AL- Jasir, Preventative medicine consultant – Preventative clinic
Dr. Abdullah AL-Zahrani, MBBS,SBFM,ABFM, Associate Consultant Family medicin
Dr. Nisreen Omar Asraf, MBBS,SBFM,ABFM, Assisstant Consultant Family medicine – Waha clinic
Rph.Maha Hussain AL-Katheri Bcs.Pharm, PharmacistI –Iskan Jeddah clinic
Ms. Asmaa Jaber Othman, Staff nurse I -Bahra clinic
Aim
To assist the Clinical, Preventive, Operation divisions of PHC, WR
To achieve their ultimate mission in providing a high quality of comprehensive, continuous health care to the patient population served,
To comply with the best possible standards based on available resources.
Goal and Objectives
Completion of 1st draft of PHC standard
Establishment Quality Team
Weekly meeting for the Quality Team training
Visiting Al Iskan Jeddah PHC
Final draft for the PCH standards
Meeting with the DED, PHC-WR
Calling for meeting with the PHC Directors
Meet with the PHC Directors
Establishment of the health care Quality Team
First workshop with the PHC team
Second workshop with the PHC team
First survey for PHC Centers
Second survey for PHC Centers
First report about the PHC Centers
National Guard PHC standards - Chapters
The improvement process shall be focused in using the approved and established Primary Health Care Standards, which is divided into several stages, namely: Formulation and Approval of the Primary Health Care Standards; Orientation and Educational Awareness of the staff on how to comply with the standards; Standard Requirements Preparation; Consultation and Initial Survey; and Final Survey for Center Accreditation. Primary Health Care Standards had been formatted to a scoring format for surveying purposes.
Qaulity improvement
Leadership (LD)
This chapter addresses the roles and responsibilities of the PHC leadership group in planning and designing services and structures, human resources management and development, and the PHC commitments towards providing safe, efficient, and quality services to its customers and community. The standards, in this chapter, state requirements related to multidisciplinary approach towards care, utilization of resources and information and overall over‐site on the implementation of quality standards
Medical of Care (MC)
The Medical care chapter requires that medical staff leadership (medical director, medical physician) addresses all care issues starting from patient access and receiving care, transfers from the facility. This chapter ensures that the care provided to the patients is in a coordinated and multidisciplinary approach.
Nursing (NR)
The Nursing leadership together with the medical director and the quality leader are expected to work collaboratively in ensuring adherence to the nursing standards within the PHC efforts in providing safe, effective, efficient and quality services.
Maternity and Child Care (MCC)
These chapters states the basic requirements to ensure provision of Maternal and Child care by promoting the physical, mental health, safety and well being of pregnant women, infants and children. It identifies persistent and emerging health problems by monitoring pregnancy, birth, infants and child death data in order to efficiently target resources to the leading causes of death and to target areas of subpopulations at highest risk
Paramedical care (PMC)
These chapter states the requirements for manpower needs and, protocols and approved processes as well as equipment and staff privileges PHC should adhere to in order to ensure safe, efficient and continuous care for its patients. It establishes the main requirements for safe medication use through space, personnel competencies, PHC policies, storage and handling requirements as well as the monitoring of all medication
Preventive Control (PC)
This chapter states the basic requirements to ensure prevention and control of infection among the patients and staff. Monitoring many activities and functions are addressed such as surveillance of PHC acquired infections.