The patients have the right
to receive the medical services needed and available in MNGHA facilities according to procedures.
Patients have the right to respectful care that considers their spiritual and
values and beliefs.
Refraining from asking them to talk to any individual including visitors except those involved in healthcare provision. The patient has the right to refuse to talk or meet anyone who is not officially and directly involved in his healthcare procedures including visitors. Only direct healthcare workers have access to patients’ files and details of their health conditions. Medical assessment and examination are to be conducted confidentially in designated areas for these purposes.The patient will be transferred to another room in case of discomfort from other patients/visitors, in accordance with the medical facility procedures and the availability of unoccupied rooms.
Provision of proper means to patients to contact their families. Qualified interpreters support Non-Arabic-speaking
patients during their care.
The patients and their families are entitled to have a complete explanation of the medical procedures required for the treatment. This includes any potential complications during the course of care, and in cases where communicating the information to the patient might affect his health negatively, it will be communicated to his family after obtaining the appropriate informed consent.
The patient and his family are informed about their rights and
responsibilities related to refusing or discontinuing treatment. When a patient
refuses the care provided or chooses to stop treatment, the treating team explains his refusal's consequences and the expected
outcomes from his decision.
The patient and his family are required to:
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