Patient Rights

Patient Rights

• The patients have the right to receive the medical services needed and available in MNGHA facilities according to procedures.

• Patients have the right to respectful care that considers their spiritual and religious values and beliefs.

• Provision of a safe environment in medical facilities to patients and their families in order to assure their safety, as per valid policies and procedures.
  
• Maintaining patients’ confidentiality and privacy by:

1. Refraining from asking them to talk to any individual including visitors except those involved in healthcare provision.
   
2. The patient has the right to refuse to talk or meet anyone who is not officially and directly involved in his healthcare procedures including visitors.
3. Only direct healthcare workers have access to patients’ files and details of their health conditions.
4. Medical assessment and examination are to be conducted confidentially in designated areas for these purposes.
   
5. The patient will be transferred to another room in case of discomfort from other patients/visitors, in accordance with the medical facility procedures and the availability of unoccupied rooms.

• The patient will be isolated from other patients for the purpose of protection and personal safety if necessary.
• Patients will be introduced to their treating physician and medical staff who provide their healthcare.

• Provision of proper means to patients to contact their families. Qualified interpreters support Non-Arabic-speaking patients during their care.

• The patients and their families are entitled to have a complete explanation of the medical procedures required for the treatment. This includes any potential complications during the course of care, and in cases where communicating the information to the patient might affect his health negatively, it will be communicated to his family after obtaining the appropriate informed consent.

• The patient and his family are informed about their rights and responsibilities related to refusing or discontinuing treatment. When a patient refuses the care provided or chooses to stop treatment, the treating team explains his refusal's consequences and the expected outcomes from his decision.
  

• The patient has the right to seek consultation of any specialist with expertise in his disease at any other medical facility as desired at his own expense.
  
• The patient and his family will receive the necessary education and directions for the medications and diets ordered by healthcare team.
• In case the patient needs to transfer to another facility to complete treatment, the hospital conveys the appropriate guidance and direction to the patient and his family.
• The patients relations unit and its representatives at the MNGHA medical facilities explain to the patients and their families the rules and regulations on submitting proposals, opinions, and complaints and the process of following them up.
• Submission of complaints or comments by the patient or his family will not interfere with the treatment or care provided by the healthcare workers.

Patient Responsibilities